说你又不听，听又不懂，懂又不做，说了你又做错，错又不认，认又不改，改又不服，不服你也不说.

In the fast-paced world of auditing and taxation, juniors often face the challenge of understanding instructions but struggle to apply them effectively.

Ever found yourself in a cycle of repeating the same mistakes, even after being told the right way to do things?

You’re not alone.

Let’s get started! Here’s a proposed training plan from our experience :

1. 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 & 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴

Challenge : “说你又不听” (You don’t listen).

Solution : Start every training with a focus on active listening techniques. Encourage juniors to take notes and ask clarifying questions immediately. Provide checklists to ensure they know what’s expected from them in each task.

2. 𝗕𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗗𝗼𝘄𝗻 𝗜𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻𝘀

Challenge : “听又不懂” (You listen but don’t understand).

Solution : Simplify instructions into manageable steps. Use examples from past audit files to show how each step looks in practice.

Set a ‘check-in’ point during the task where juniors can verify their understanding before proceeding further.

3. 𝗧𝗮𝗸𝗲 𝗔𝗰𝘁𝗶𝗼𝗻

Challenge : “懂又不做” (You understand but don’t take action).

Solution : Encourage immediate action on tasks once understood. Pair this with short deadlines to create a habit of executing what they learn right away, rather than delaying action.

4. 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝘁𝗼 𝗗𝗲𝘁𝗮𝗶𝗹

Challenge : “说了你又做错” (You do it, but it’s wrong).

Solution : Train juniors to review their work carefully before submitting. Implement a ‘review your own work first’ policy where they must identify potential errors themselves, highlighting areas they are unsure of before submission.

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5. 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆

Challenge : “错又不认” (You make mistakes but don’t admit them).

Solution : Instill a culture of accountability. Mistakes are part of learning, but they should be acknowledged. Create a safe environment where juniors feel comfortable admitting mistakes and learning from them, without fear of judgment.

6. 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁

Challenge : “认又不改” (You admit mistakes but don’t change).

Solution : Conduct weekly ‘improvement sessions’ where juniors reflect on their past tasks. Have them list what they learned and how they will improve going forward.

7. 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲
   Challenge : “改又不服” (You change but remain resistant).

Solution : Build juniors’ confidence by giving them ownership of certain tasks early. Let them lead small parts of the audit process.

8. 𝗢𝗽𝗲𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻

Challenge : “不服你也不说” (You don’t speak up when dissatisfied).

Solution : Encourage open lines of communication between juniors and seniors. Implement regular feedback sessions where juniors are encouraged to voice concerns, seek advice, and share their thoughts on the work processes.