Recently, the “kedai runcit” issue has been a hot topic in the lawyers’ circle in Malaysia.

Everyone has their own opinions, which I respect.

But it got me thinking—there are certain practices in the auditing and tax world that I personally refuse to follow (except under very, very exceptional circumstances) otherwise I will label myself as “kedai runcit” player

Starting work without a proper appointment letter…. no clear job scope, fee structure, or payment terms.

Signing an incomplete appointment letter—one that doesn’t cover contingencies like additional work or changes in scope.

Not sticking to the appointment letter—continuing to work even when clients delay or stop payments, or doing extra work without charging for it.

Continuing work despite non-payment—hoping the client will eventually pay.

Lowering fees just to win jobs—only to end up attracting the most problematic clients.

Allowing fee renegotiations—especially after the work is completed or invoices are issued.

Lacking the courage to cut ties—with clients who don’t respect our time, expertise, or work.

Delaying invoices and follow-ups… letting overdue payments pile up.

We are professionals, and we should act like one.