Last week, my HR asked a simple question.

“Boss, do we still need our fax number?”

I paused longer than I expected.

Hardly anyone sends a fax today.

Clients email. Banks have portals. Government offices are going paperless.

So I gave the answer that made sense in 2025 and cancel it.

Fax number cancelled.

Bye bye fax.

But it did not feel like deleting a phone line.

It felt like closing a chapter.

I still remember my first job 35 years ago.

The fax machine sat proudly in my boss’s room.

Sending a fax was like sending a rocket.

Everyone waited for the beeping sound.

If an important fax came in, the boss himself would tear the paper and shout, “Print another copy!”

And the problems…

Wrong fax number,

Paper jam, or

The thermal paper turned blurry and faded after a few years.

I have to call the sender to refax the documents when experience out of toner or paper.

Many accountants will remember digging old files only to find blank pages.

Today, that giant machine is no longer needed.

No more toner.

No more curly paper jammed inside.

No more guessing whether the other side received the document.

This small decision reminded me how fast our working life has changed.

From fax to email.

From email to cloud portals.

From manual work to AI automation.

Technology moves forward quietly, one small decision at a time.

Goodbye fax machine.

Thank you for serving us well.

PS : Authored by Mr Koh Teck Peng, the group principal, in his personal LinkedIn post