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“Mr Koh, What’s Your Opinion?”… Why I’m Not Your Information Counter!
It was a bright Thurday morning, just after my usual kopi-O kosong had put me in an unusually cheerful mood. My senior colleague approached my table slowly, paperwork in hand, looking unsure as always. I knew what was coming next. “Mr Koh,” he began hesitantly, “can you give me your opinion on this audit issue?”…
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How to Contact Clients Without Being Ignored
Dear #KTP Team, Lately, many of our clients are ignoring unknown calls due to the rise in scam or banker calls. Some have even stopped answering all unfamiliar numbers, including ours! To ensure smooth communication, follow these steps before calling a client. ♥️Step 1 : Send a WhatsApp Message First Before calling, drop a WhatsApp…
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The Case of the Missing Manual On Orientation 👽👽👽
During our newcomers onboarding program, we have one golden rule … speak up. If something doesn’t make sense, tell us. And true to their nature, Gen Z newcomers don’t hold back. So, as part of our usual practice, we asked them to list down any issues they encountered while learning our software. One response stood…
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说你又不听！”…. Why Newcomers Drive Managers Crazy
Today, I had a casual discussion with my managers about our past newcomers. Our conversation immediately reminded me of that infamous moment in the Singapore parliament, where a politician openly quoted in Cantonese: “说你又不听，听又不懂，懂又不做，做又做错，错又不认，认又不改，改又不服，不服又不说，不说你叫我怎么办？” One of my senior managers sighed deeply, shook his head, and repeated this iconic line. We all burst out laughing, yet…
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The Most Important Skill for an Auditor … Skepticism
It all started when a junior staff passed me the audit planning file for review and approval. Just another routine review, I thought. But this file caught my attention. First thing I noticed: the year-end stock balance had increased dramatically—almost doubled! But when I glanced at the rental expenses, they were almost unchanged. I turned…
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