No CPE.
No external trainer.

Just a handphone with each teammate, a 3-minute video on emotional intelligence in the meeting room

Cost: RM0.
Time: 60 minutes.

Process :
We watched the video,
We talked on the spot, and
We posted public reflections on LinkedIn the following week.

Let me share why this matters for SMP firm like me.

I face the same problem.
Our back-end support staff are seasoned and trained staffs. They know the law.

But put them in front of a client?
👉 They argue when they should listen.
👉 They quote the Act when they should ask a question.
👉 They miss out emotional intelligence.

I know this. But how do I teach it?

So I tried a different way:

1️⃣ Pick one short viral video (less than 5 mins). Strong story, clear lesson.
2️⃣ Watch together. Whole back-end support team. No projector. Just gather around.
3️⃣ Reflect on the spot. Let them talk first. I talk last.
4️⃣ Homework: write their reflection publicly on LinkedIn. Their name. Their words.

That last step is the magic.

When you ask someone to teach a lesson back to the world under their own name, they internalise it differently.

They have to think.
Choose words.
Stand behind it.

Four of my team did it.
Four completely different angles.
All theirs. I didn’t write a single word for them.

👉 Christina wrote about why “knowing when NOT to be right” is the hardest thing to teach a smart professional.
https://lnkd.in/gDhCTRuM

👉 Farina wrote about the shift from “having the correct answer” to “providing a way out.”
https://lnkd.in/gScPSjfG

👉 Mqteo wrote about why “being right is not the same as being effective.”
https://lnkd.in/gAk8dFAq

👉 CL Chong wrote in Mandarin: “别让你的’专业判断’，卡着工作进度，之后变成沟通的阻力。”
https://lnkd.in/gf7fir7Q

Read them. Judge for yourself.

Training is not about budget.
It’s about method with the boss heart

A 3-minute video + 30 minutes of conversation + 1 LinkedIn post per person =
✅ Lesson learned
✅ Team bonded
✅ Firm culture uphold

All from one Friday afternoon.

I am an SMP firm.
I will never out-spend Big 4 on training.
But I can out-care, out-personalise, and out-flex.
And if it works, Issahlah. 🙏